Expanded Privacy Policy and SMS Terms of Service
Effective Date
April 1, 2025
Introduction
Reliable Visiting Physicians, Inc. ("Company," "we," "us," "our") is committed to protecting the confidentiality,
integrity, and security of our patients' Protected Health Information ("PHI") and personal information. This
Privacy Policy describes how we collect, use, and disclose information, including through SMS text
messaging, in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA),
Medicare guidelines, and The Campaign Registry (TCR) requirements.
Definitions
Protected Health Information (PHI): Individually identifiable health information.
Personal Information: Any information that identifies or can be used to identify an individual.
SMS Consent: Permission granted by an individual to receive SMS communications.
Data Breach: Unauthorized acquisition, access, use, or disclosure of PHI.
1. Information We Collect
We collect personal information including name, phone number, email address, date of birth, appointment
details, limited treatment-related information, and SMS consent status. We also collect communication
content through authorized SMS messages.
2. How We Use Your Information
We use your information for appointment scheduling, care updates, healthcare coordination, and
administrative purposes. We do not send marketing or promotional content via SMS.
3. Lawful Basis for SMS Communications
Under HIPAA, communications for treatment, payment, and healthcare operations do not require patient
authorization. SMS messages fall under these allowable uses when sent for care coordination and healthcareExpanded Privacy Policy and SMS Terms of Service
management.
4. Consent Management
Consent for SMS communications is obtained explicitly through verbal, written, or online form agreements.
Consent status is recorded and maintained securely. Consent can be withdrawn anytime by texting STOP.
5. Information Sharing
We do not sell, rent, or share your personal information or SMS consent with third parties or affiliates for
marketing purposes. SMS consent is strictly maintained for communication between you and Reliable Visiting
Physicians, Inc., in accordance with HIPAA and TCR requirements. Information is disclosed only when legally
required or permitted under HIPAA and Medicare rules.
6. SMS Text Messaging Practices
If you consent to receive SMS from Reliable Visiting Physicians, Inc., you may receive healthcare-related
updates, appointment confirmations, and urgent notifications. Messaging frequency may vary. Message and
data rates may apply. Opt-out by texting STOP. For help, text HELP.
7. Data Retention
SMS records and consent logs are retained for a minimum of six (6) years in accordance with HIPAA record
retention requirements.
8. Security Measures
We implement administrative, physical, and technical safeguards including device encryption, password
protections, secure communications platforms, and regular staff HIPAA training.
9. Individual Rights
You have the right to access your personal information, request corrections, request deletion (where
applicable), and restrict communications.Expanded Privacy Policy and SMS Terms of Service
10. Complaint Process
If you believe your privacy rights have been violated, you may file a complaint with our HIPAA Privacy Officer
or directly with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR). No
retaliation will occur for filing a complaint.
11. External Disclosures
Information may be disclosed to law enforcement, regulatory bodies, or as required under court orders or
subpoenas, consistent with HIPAA guidelines.
12. Changes to This Privacy Policy
We may update this Privacy Policy. Updates will be posted on our website, and the effective date will be
revised accordingly.
13. Contact Information
HIPAA Privacy Officer
Reliable Visiting Physicians, Inc.
Phone: (847) 737-9523
Email: reliablevisitingphysician@gmail.com
Website: https://rvpmed.com/privacy-policy
Expanded Privacy Policy and SMS Terms of Service
SMS Terms of Service
By opting into SMS from a web form, phone call, or any other medium, you are agreeing to receive SMS
messages from Reliable Visiting Physicians, Inc. These SMS messages may include:
- Appointment scheduling notifications
- Appointment reminders
- Post-visit instructions
- Lab result notifications
- Billing notifications
Messaging frequency may vary depending on your healthcare needs and interactions with Reliable Visiting
Physicians, Inc.
Message and data rates may apply according to your mobile carrier plan.
To opt out at any time, text STOP to any SMS message you receive from us. After opting out, you will no
longer receive SMS messages unless you re-subscribe.
For assistance, text HELP or visit our website at https://rvpmed.com/.
By participating, you also acknowledge that you have read and agreed to our:
- Privacy Policy: https://rvpmed.com/privacy-policy
- Terms of Service: https://rvpmed.com/privacy-policy
Your SMS consent is not shared with third parties or affiliates for marketing purposes. Your personal
information is protected according to HIPAA, Medicare, and federal privacy laws.
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